The internet forgot.
We’re helping it remember.
Service used to be personal and straightforward. Offline, like at a neighborhood coffee shop, it still is. But online, it’s become a numbers game: tracked, optimized, and disconnected from the customer on the other side.
The fundamentals haven’t changed. Great service still means listening to people, remembering who they are, and making every interaction count. The hard part is doing it at scale. And today’s tools weren’t built for that.
Lapel builds infrastructure to power every customer interaction on the internet.
Our platform quietly unifies data from disparate systems into a complete, real-time picture of every account, then turns that insight into coordinated action. It’s built to power every touchpoint, from inbound through expansion and renewal.
The result? Faster decisions, proactive engagement, and service that feels as personal as your favorite neighborhood shop. We call it hospitality at scale.
Today, our team is working alongside select partners to bring craft and care to the entire customer journey.
Interested in early access? We'd love to hear from you.
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